Querix Support without waiting via IRC
Querix now offers online real-time support on https://www.querix.com/querix-irc
Querix product support, available via phone, fax, knowledge base, forums and E-Mail has now introduced another method of communcation in the Querix support IRC channel:
Users participating in Querix's beta testing program are already familiar with this support communication method and it is now available for all users.A dedicated online support chat channel gives you direct access to our support staff via an IRC channel.
- The supported hours of this channel are 9am - 5pm (GMT). Should you live in a time zone which does not allow you to use this existing support slot (i.e. Australia), please contact us by E-Mail and we will arrange a support online chat session which is more confinient for both of us.
- English only should be used in this channel; if you would like to use another language please E-mail us (Other available languages would be Spanish, German and Russian).
- Have you looked through our knowledge base? A lot of solutions to the most common problems can be found at: http://www.querix.com/support/knowledge-base/index_html
- If you wish to use a standalone IRC client the connection settings are:
Host - irc.freenode.net
Channel - #querix